Description
Are you interested in helping large organizations realize business benefits through collaborative technologies? Do you have an ear for organizational culture and a commitment to delivering outstanding client service? Do you actively use collaborative Web 2.0 tools like Twitter, Facebook, and Wikipedia?
We are hiring a full-time Customer Success Manager (CSM) in our New York City or Palo Alto office. It will be your responsibility to lead our client implementations and ensure long-term adoption, organizational change, and business value. As a key member of the Customer Success Team, you are the lynchpin of our clients' success.
Responsibilities
* Organize and manage client implementations
* Manage client relationships, including senior-level relationships within Fortune 100 companies
* Train, evangelize, and inspire client organizations to integrate collaborative tools into their daily flow of work
* Partner with Sales to prospect for upsell opportunities within existing accounts
* Partner with Technical Support and Engineering to identify, diagnose, and address technology implementation issues
Qualifications
* Minimum 3-5 years organizational consulting or other similar customer-facing experience. Training and change management experience strongly desirable
* Ability to think strategically about organizational change
* Outstanding written and verbal communication skills; comfort speaking to large groups and senior audiences
* Solid project management skills, including ability to juggle multiple projects and clients simultaneously
* Strong experience with wikis, blogs, social networking, and microblogging; well-versed in Web 2.0 tools, concepts, and processes
* Passion for innovation; intellectual curiosity; comfort with ambiguity, and desire to learn quickly in a dynamic environment
* Strong ethical character and team-based approach
Compensation: Competitive
Start date: Immediate
Reports to: VP Professional Services & Customer Success
Job Location(s)
Palo Alto,CA,US
New York City,NY,US
Website
www.socialtext.com